Shipping info

Shipping Policy

Thank you for choosing Vessl. We strive to provide high-quality indoor and outdoor lighting to homes across Australia. Because we ship directly from our international manufacturing partners to offer you the best value, please review our shipping procedures below.

1. Shipping Locations

We currently ship to all residential and business addresses within Australia.

2. Processing & Handling Time

• Processing Time: All orders are processed within 1–3 business days.

• Order Cut-off Time: 5:00 PM (AEST).

• Orders are not processed or shipped on weekends or Australian public holidays.

3. Transit Time & Delivery

To ensure we offer the latest LED designs at competitive prices, our products are dispatched from our international fulfillment centers in China.

• Estimated Transit Time: 6–12 business days.

• Total Estimated Delivery Time: You can expect your lights to arrive within 8–15 business days from the date of purchase (1–3 days processing + 6–12 days transit).

4. Shipping Costs

• Standard Shipping: Free shipping on orders over AUD $49.

• All shipping costs will be clearly displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can track your package directly through our website or the carrier's portal. Please allow 48 hours for the tracking information to update once you receive your code.

6. Customs, Duties, and Taxes

Vessl is responsible for ensuring your order reaches you. For most orders delivered to Australia, there are no additional customs fees for the customer. However, if any import duties or taxes are applied to your package, these are the responsibility of the customer.

7. Contact Us

If your order has not arrived within 20 business days, please contact our Sydney support team so we can investigate with our logistics partners:

• Email: hello@vessl.online

• Address: 50 Radburn Rd, Hebersham NSW 2770, Australia